Return or exchange an item – our 100% money-back guarantee.
If you are not completely satisfied with your purchase, please return the item to us in its original condition within 30 days of receipt.
Returned items should be unused and must be returned in the original packaging with any enclosed documentation.
We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note: Goods will only be accepted for return if they are despatched within 30 days of delivery unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty, and a refund is made. Our Returns address is Libido Lovers PO BOX 228 Hitchin Herts SG4 0WW
Do you need to cancel your order?
Under the Consumer Contracts Regulations, from the moment you place your order, you have the rights to cancel within 14 days after delivery.
You can cancel your order by email and messenger. If your item has already shipped, you would need to please return the item unopened at your own expense, and for your peace of mind, please use a tracked service. Once we receive the item, we will then issue your refund into the account used to make the purchase.
If you need any help, please feel free to contact us, and we will be able to run you through the procedure.